Question | Answer | |
|---|---|---|
| 1 | What is Cypress VUE? | Cypress VUE is used in conjunction with fleet-installed hardware like the CTM wireless gateways. The gateway sends telemetry data via cellular wireless to Cypress VUE where data is displayed in real-time to track vehicles. In addition, other equipment in the vehicle can be connected to the gateway, and data from this equipment can be displayed in the software. |
| 2 | How do I change my user password? |
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| 3 | Can I create my own custom reports? | At this time, you cannot create your own reports from scratch. If you would like a specific report created, Cypress Solutions will work closely with you to set up the report. |
| 4 | I forgot my password, how do I reset it? | Simply reset the password by clicking on "Forget password". This would prompt you to enter your username or email to get a reset password link. |
| 5 | What are the steps if I remove a device from a vehicle or if I move a device to a new vehicle? | Please contact our support team at support@cypress.bc.ca to receive a device swap and vehicle decommissioning guide with detailed instructions. |
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